Frequently Asked Questions

Simply create an account, choose your savings goals, and our automated system will take care of the rest, securely managing your funds while you watch them grow.

Yes! Our platform provides precise, real-time tracking of your investments, allowing you to stay informed and make adjustments as needed.

We offer both fixed and variable interest rate options, giving you the flexibility to choose the best plan based on your financial goals.

We believe in transparency, so we have no hidden fees. Some services may have small charges, but we always provide clear information upfront.

You can easily reach our customer support team through the "Contact Us" page on our website, or by emailing customerexperience@eliteunitedbanking.com We're always happy to help!

If you're experiencing difficulty transferring funds or your account appears dormant, we recommend the following steps:

1. Verify Your Account Status Log into your online banking profile or contact our customer service team at customerexperience@eliteunitedbanking.com confirm whether your account is active or has become dormant due to inactivity.

2. Reactivate a Dormant Account For security reasons, dormant accounts may be temporarily restricted. To reactivate your account, please visit your nearest branch with valid identification or follow the reactivation steps provided via our secure online platform.

3. Troubleshoot Transfer Issues If your account is active but transactions are failing, please ensure:
   

   • Your account balance is sufficient.

   • Daily transfer limits have not been exceeded.

   • There are no restrictions due to compliance or security checks.

Reach Out to Us Our support team is ready to assist you. Contact us via phone, email, or in-person at any of our branches to resolve the issue promptly.

For a seamless experience, we recommend keeping your account active by maintaining occasional transactions or checking in periodically via digital banking.